COMPUTER INSTRUCTOR / IT SUPPORT

Join Jesuit Refugee Service as a Computer Instructor/IT Support in Uganda, providing essential computer training and IT support for the Adjumani office.

• Develop and update the I.T training materials and curriculum for the basic computer literacy course based on the Competency-Based Training Curriculum (CBET)
• Contribute to the creation of course outlines, work plans, lesson plans, and instructional resources. Page
• Support in the enrolment of potential beneficiaries for the Basic Computer Literacy course and Advanced Computer courses
• Handle teaching and daily instruction for enrolled students in both Basic and Advanced computer classes.
• Assist in conducting I.T training sessions, assessments, and practical exercises to increase students’ achievements.
• Provide career guidance and support supervision to students during the teaching and learning process.
• Identify and present training needs to the departmental head for procurement planning and decisions.
• Request and manage the I.T training materials in accordance with JRS’ resource management policies and guidelines.
• Ensure that instructional content is delivered effectively according to the set learning objectives.
• Provide basic health education to all trainees in both computer literacy & Advanced computer courses.
• Monitor and manage students’ attendance and progress daily to increase retention and successful completion using set rules and regulations.
• Write and submit quality weekly and monthly reports to the immediate supervisor.
• Select and present eligible students for course assessment based on active participation in the course, formative assessment results, and positive behavioural patterns during the course.
• Submit lists of successful students for certification at the end of each course cycle to the departmental head.
• Maintain strict confidentiality regarding beneficiaries, staff, and internal information and communication within JRS.
• Manage students’ daily attendance through Bio-metric machines at the gate and in class attendance.
• Collect any Means of verification (MOV) that are mandated in the Monitoring and Evaluation plan, such as: enrolment register, photos, progress reports, test results, evaluation reports of your course trainings, among others.
• Maintain students’ file records, learning notes, and performance documentation as per organizational policy and procedure.
• Collaborate with staff to troubleshoot technical issues (hardware and software), including installation, upgrades, and daily usage
• Maintain accurate records and accountability of JRS IT assets and equipment, including computers, peripherals, network equipment, and other IT devices, in accordance with JRS procedures.
• Stay up to date on new software features and capabilities, and plan and execute upgrades and migrations as needed
• Provide training to users on how to use Office 365 (Outlook, OneDrive, SharePoint, Teams, etc.) effectively on various devices (PC, laptop, mobile, etc.)
• Develop how-to guides, video tutorials, etc., editing, and revising the same with updated information when necessary
• Assist in the management of the Microsoft Azure Platform, including related servers, networks, and services
• Review, plan, and assist in the implementation of proper Internet usage policies for JRS Adjumani office • Ensure that employees are following computer use policies, information security, and privacy
• Write and maintain documentation for procedures, processes, and configurations
• Research, support, and make recommendations on the purchase of software, hardware, and other IT equipment as required
• Implement and ensure systems backups, archiving, and disaster recovery processes
• Maintain security by monitoring systems and processes for potential vulnerabilities, identifying risks, and taking action to mitigate them
• Assist in configuring and managing security settings and compliance features to protect data and support regulatory compliance.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems to resolve network connectivity issues • Prepare and share regular IT operations and support reports with the Kampala Project IT Officer and/or designated supervisor

• BSc degree or Diploma in Computer Sciences/Information Technology/Information Systems.
• Certified in networks (CCNA or equivalent).
• Certified in Microsoft (MCSE/MCSA or equivalent). Microsoft Enterprise Mobility Suite (EMS) is a plus.
• Proven experience as an IT Technician or in a relevant position.
• Excellent diagnostic and problem-solving skills.
• In-depth understanding of computer systems and networks.
• Good knowledge of internet security and data privacy principles.
• Strong analytical, strategic, and planning skills.
• Competence in Office 365 and Microsoft Office.
• Knowledge of Microsoft Windows Server and client operating systems.
• Knowledge of software-defined (SD) networking such as Ubiquiti devices.
• Knowledge of Azure identity management and Microsoft Active Directory.
• Hands-on experience with Microsoft Office 365 services.
• Proven experience in designing and managing IT projects.
• Knowledge of conducting digital literacy and assessing its results.
• Experience/ability to create policies and ICT strategies
• Solid experience in ICT hardware and software acquisition and management.
• Professional communication and writing skills.
• Experience in doing internal ICT audits.
• Mastery of techniques such as communication, energy, electricity, and computer technology.
• Instructional Delivery: Teaching diverse student groups effectively.
• Curriculum Implementation: Executing formal vocational skills training programs.
• Lesson Planning: Developing structured work plans and schemes of work.
• Student Mentorship: Guiding and orienting learners toward employment readiness.
• Student Assessment: Designing tests to measure computer literacy progress.

• The position requires regular travel to JRS locations.
• The role may involve field activities, including visits to training venues and partner institutions