Senior People Operations Manager
Role Summary
Join Taptapsend as a Senior People Operations Manager to lead employee relations and drive expansion in new markets.
About the Organisation
We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.
Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.
We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.
Taptap Send is looking for a Senior People Operations Manager to join our People team in a high-impact individual contributor role. We're looking for a hands-on operator who enjoys solving complex operational challenges, leading employee relations, enabling expansion into new markets, and building scalable people processes that support our global growth.
You'll own work from strategy through execution, whether that's establishing employment infrastructure in a new country, navigating sensitive employee matters, or improving and automating core People Operations processes. This is an opportunity for someone who combines operational excellence with a continuous improvement mindset and wants to have a tangible impact on how our people function scales internationally.
Key Responsibilities
- Own the employee relations function, including sensitive cases, performance processes, and investigations, working closely with Legal
- Lead the set-up of employment in new jurisdictions; from entity and payroll establishment to contracts, benefits, and local compliance; so TTS can hire cleanly in new markets
- Automate and run core People Ops processes, building payroll into a streamlined, automated operation across markets alongside onboarding, offboarding, and contractor management
- Own multi-country employment compliance, keeping TTS aligned with local labour law as we operate and expand across markets
- Deliver discrete People Ops projects end to end, scoping, driving, and landing improvements to how the function runs
- Automate and streamline manual workflows, partnering with the wider team to reduce operational load and improve accuracy
- Maintain accurate people data and reporting, supporting headcount, attrition, and compliance tracking
Requirements
Eligibility Criteria
The opportunity does not specify eligibility for applicants from Africa or international locations.
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