Senior IT Support Engineer
Role Summary
Join PPRO as a Senior IT Support Engineer in London, providing top-notch IT support and fostering innovation within a diverse team.
Key Responsibilities
Deliver exceptional 1st and 2nd line IT support to empower our London team, while collaborating on global support initiatives
Provide white-glove IT support services to executive team members, ensuring rapid resolution and seamless experience for critical business operations
Administer access management via Okta and terraform to ensure secure, seamless employee onboarding and daily operations
Manage the full macOS and Windows device lifecycle, ensuring endpoints are secure, up-to-date, and performing optimally
Drive innovation by introducing modern AI productivity tools, such as Claude, to help team members optimize daily workflows
Champion the IT employee lifecycle, driving memorable onboarding experiences for new starters and smooth offboardings
Optimize office network connectivity and audio/visual hardware across meeting rooms and workstations to enable effortless collaboration
Author and refine knowledge base documentation, encouraging self-service problem solving across the organization
Partner with vendor networks to streamline local hardware procurement, software licensing, and repair management
Minimum Requirements
Prior experience in customer-centric roles or technical support desks
Experience with M365 and Dynamics
What's in it for you?
Holiday - We offer 28-day holiday allowance.
Learning and Development - We offer a GBP 1,000 annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role..
Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including a medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions.
Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.
Workplace Nursery Scheme - Save on childcare through salary exchange
Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet
Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.
Our HQ office on Procter Street, is a short walk from Holborn, Farringdon and Covent Garden so if you’re a foodie there’s plenty nearby. The office is befitting a tech business and is set up for cross team collaboration.
Pet-friendly office- Because work is better with your paw-tners by your side
Eligibility Criteria
Eligible candidates are those who can work in the UK, but visa sponsorship details are not clearly stated.
⚠️ Disclaimer: PathwayAI Africa does not guarantee employment, scholarships, visas, or admission. Always verify all opportunities through official sources before submitting personal information.
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