Retail Marketplace Manager (MPM) 37.5hrs
Role Summary
Detailed description available on the official website.
About the Organisation
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Key Responsibilities
Responsible for managing more than one shop in a marketplace.
Lead, develop and train your team to deliver outstanding service to a wide variety of customers.
Contribute to the protection of our customers through the implementation of our Responsible Gambling and overall compliance strategy.
Develop your team to have a sound understanding of the business and our products.
Plan and work towards defined targets and goals, and manage controllable costs.
Ensure you and your team maintain high shop standards in terms of appearance and cleanliness.
Follow our recruitment, induction, and ongoing learning and development processes to help build a strong shop team.
Develop your team in their current role and support those who show potential and want to progress within the business.
Complete shop rotas to agreed timescales and with fairness and the work-life balance of your team in mind.
Support your wider area team as required, e.g. investigations, formal meetings, lead roles.
Working Patterns
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. You will work 37.5 hours and ensure that you schedule yourself to work alongside each member of your shop team regularly. You will complete rotas at least four weeks in advance.
Minimum Requirements
Do you have the ability to drive performance and achieve results?
Passion for delivering great customer service!
Do you have excellent organisational skills?
Ideally with previous people management experience.
Do you enjoy building strong relationships and can you communicate effectively?
Self-motivated and proactive, with the ability to adapt and learn.
Are you happy to work alone or as part of team?
Ability to deal with challenging situations in a calm and professional manner.
You must be 18 years of age or over to work in one of our betting shops.
Additional Information
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Benefits include:
Annual Bonus Scheme
28 days annual leave
Pension Scheme and annual ShareSave.
Discounts with hundreds of retailers through Entain Deals.
Healthcare and wellbeing support.
Development opportunities.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a major part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
Advertising Department: Retail Shops
Referral Category: ♥
Hourly Rate for Retail: £16.10 per hour
Retail Working Hours: 37.5
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