Customer Engineer
Role Summary
Join Airspeed as a Customer Engineer, empowering customers to integrate and succeed with their AI Revenue Orchestration Platform.
About the Organisation
Airspeed is redefining how revenue teams work. Our AI Revenue Orchestration Platform doesn’t just analyze conversations — it acts on them. By transforming every customer interaction into insight and action, Airspeed Agents empower teams to close gaps, move faster, and focus on what matters most: selling.
With 100+ SaaS customers and 90%+ adoption among reps, Airspeed is setting a new standard for execution at scale.
We're seeking a Customer Success Engineer to help Airspeed scale how customers adopt, integrate, and succeed with our product. This is a customer-facing engineering role, ideal for someone who loves building and debugging systems with real-world impact.
This role is critical to helping Airspeed scale. You ensure customers succeed technically, real-world learnings shape the product, and engineering time is spent building — not firefighting.
Airspeed is an equal opportunity employer. We welcome and support candidates from all backgrounds and experiences. If you’re excited to own outcomes, influence product, and help scale a category-defining platform, we’d love to hear from you.
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Key Responsibilities
- Be the first point of contact for technically complex customer issues
- Onboard, configure, and integrate Airspeed into customer systems (frequent direct collaboration)
- Debug and resolve customer-facing issues across integrations, APIs, data flows, and workflows
- Transform repeated customer requests into scalable, reusable solutions
- Configure and customize customer instances for scalability across accounts
- Translate customer challenges and feedback into actionable product insights
- Partner with Product and Engineering to influence roadmap with real usage data
- Enhance product documentation based on customer interactions
Minimum Requirements
- Proficient in writing production-quality code, scripts, and internal tooling
- Experience with APIs, integrations, and data pipelines (e.g., CRMs, internal systems)
- Strong debugging skills across multiple systems and layers
- Experience working directly with users or customers
- “Builder with empathy” mindset — you care about solving the right problems
- Ability to own problems end-to-end in an early-stage environment
Eligibility Criteria
Candidates should ideally have experience with APIs and customer-facing engineering roles, but no specific eligibility requirements are stated.
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