Customer Support Analyst

Join Plinth as a Customer Support Analyst to enhance user experience for charities, focusing on proactive solutions and support system improvements.

• You work without handholding. We'll give you context and a clear idea of what good looks like, not a daily list
• Repetition bothers you. Answering the same question by hand for the tenth time should feel like a bug you own
• You think past the ticket in front of you: why did this reach me at all, and what would stop the next fifty
• You reach for a number rather than a feeling. You don't need to arrive knowing PostHog, just to enjoy turning a messy pile of tickets into a chart that settles an argument
• You'll advocate for users internally, including the ones who don't pay us
• You're properly organised. Tickets, escalations, half-written articles and an invoice query all live at once, nothing quietly dropped
• You write clearly and fast, to stressed non-technical people. Warm, unpatronising, honest when something's broken
• You've run something yourself: a society, a side project, a process you rebuilt in a part-time job
• Charity sector experience and technical confidence are both real advantages