Account Manager UK
Role Summary
Join Fonio as an Account Manager in London, driving sales growth and customer success in a rapidly expanding AI company.
Key Responsibilities
You actively manage our existing customer accounts and act as their primary point of contact across the entire customer lifecycle. Your focus is on continuously increasing the value our AI phone assistant delivers, expanding use cases, and identifying additional potential.
You regularly run review, discovery, and upsell conversations with existing customers, analyse their usage, and demonstrate how our AI can automate further processes and deliver measurable impact.
You own expansion revenue within your customer portfolio — from upgrades and add-ons to renewals — working towards clear monthly and quarterly quotas.
Alongside the commercial side, you carry a strong customer success component: you ensure customers are successfully onboarded, use the product optimally, and stay satisfied long-term. You bring market feedback back into the team in a structured way.
You work closely with Customer Success, Product, and Marketing, ensuring clean handovers, reliable forecasts, and a well-maintained pipeline in the CRM.
Minimum Requirements
- At least 1 year of experience in B2B SaaS sales, account management, or customer success (startup/scale-up a plus)
- Experience in upselling, renewals, or expansion revenue across existing customers
- Strong product and technology understanding; you're highly AI-savvy
- Structured working style, ownership mindset, and customer focus
- Native-level English, confident in calls, reviews & demos
Application Information
Compensation: £65K – £95K
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- 15 min recruiter intro call
- 45 min content interview incl. a short case study
- 20 min conversation on culture, expectations & details
- 65-95k • Salary Range £65K – £95K
Eligibility Criteria
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