Technical Support Analyst, Tier 1 (UK)
Role Summary
Join Docebo as a Technical Support Analyst in London, UK, addressing customer inquiries and technical challenges in a dynamic AI-powered environment.
About the Organisation
At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.
Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.
Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to ----- The email should also include the position you’re interested in.
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Minimum Requirements
- Industry Insider: Possess previous experience in technical support, which is highly desirable, especially within SaaS or fast-paced support organizations.
- LMS Guru: Have background experience working within Learning Management System (LMS) environments.
- Proven Track Record: Hold a proven ability to consistently manage customer expectations and deliver effective solutions.
Eligibility Criteria
Eligibility details are unclear; applicants should verify eligibility for work in the UK.
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