Implementation Specialist - UKI Market
Role Summary
Join Perk as an Implementation Specialist in Birmingham, where you'll support customers in optimizing their use of the travel management platform.
About the Organisation
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
Visit www.perk.com to learn more.
The Implementation Team is responsible for the onboarding of all our Premium and Pro customers on the Perk platform, and providing recommendations to optimize the customer experience. We guide new customers from signup to launch, providing consultative, administrative, technical, and educational support to maximize the customer’s experience with the Perk platform.
As an Implementation Specialist, you must be a change management and consultative expert who digs in deeply to understand customer needs and provides customers with a tailored solution that meets their needs. You'll use your platform expertise and stakeholder management skills to build a bridge between platform capabilities and customer expectations. In order to serve the customer beyond the bounds of the platform you'll produce a thoughtful rollout plan that accurately covers the scope of the specific customer’s needs, including immediate travel and a long term success. As an IS, you'll be both a mentor and an example to the Implementation team and across the Revenue organization.
The IS ensures that new customers are fully prepared to use Perk to book their business travel, by executing platform configuration, providing technical support and troubleshooting, and user readiness. This includes configuring customer accounts to their specifications and requirements, providing proactive support on any integrations, as well as coordinating and executing tailored training sessions with key customer stakeholders.
Key Responsibilities
- Provide the first impression of Perk to all customers in your portfolio and serve as the first point of contact for customers during the implementation process.
- Define the best onboarding strategy, leading the change within the customer´s org and providing support in any technical aspects related to the integrations and account setup. That means preparing and executing onboarding plans through the use of project management.
- Carry out consultative conversations with customers to collect their requirements.
- Proactively providing customers with recommendations with your experience and data-driven best practice recommendations.
- Drive customer onboarding forward by providing influential recommendations and creating urgency for customer stakeholders.
- Manage the rollout of a new platform for your customers; providing guides, templates, and recommendations to the customer for how to ensure adoption and long-term success of the platform.
- Take full ownership of timeline, rollout plan and handling of the account while the account is in implementation, including directing work through the internal team supporting customers and, in essence, being the subject matter expert in the area of change management.
- Coordinate and conduct training sessions for newly onboarded customers, including executive-level stakeholders and company-wide training.
- Validate customer configuration and account satisfaction by monitoring customer booking behaviour post-implementation and proactively offering support or recommendations.
- Embrace a pattern of execution, assess, improve, repeat and evolve as the team and organization evolve.
- Take on additional projects related to IS Team alignment with other departments. Ensure that project team members have a clear understanding of timelines, tasks, risks and issues.
Minimum Requirements
- 1+ years of relevant professional experience, either as an Implementation Specialist, Sales, Customer Care, Account Management, Project Management or other related roles.
- Demonstrated overachievement against targets/goals & expectations in previous roles.
- English fluency is essential; strong comprehension, writing, and verbal communication skills are required.
Working Conditions
- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with 25 days of annual leave plus bank holidays
- Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex
- Plan for your future with our qualifying earnings company pension plan with Aviva
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
- Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence
- Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus
- Join our unforgettable Perk events, including our spectacular annual summer party
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Focus on your family with 12-16 weeks’ paid parental leave
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
- Broaden your horizons with up to 20 "Work from Anywhere" days per year
- Stay savvy with access to a wide variety of discounts and rewards
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
- Let us help you move to one of our hubs with relocation support
Eligibility Criteria
Eligibility details regarding visa sponsorship or specific location constraints are not clearly stated.
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