Senior Technical Account Manager (EMEA)
Role Summary
Join Docker as a Senior Technical Account Manager, driving customer success and technical strategies for high-value enterprise accounts in a remote-first team.
Key Responsibilities
- Lead the strategic vision for multiple high-value enterprise accounts, driving adoption and expansion by aligning Docker's capabilities with their long-term business objectives.
- Act as the voice of the customer for the product and engineering teams, synthesising and prioritising feedback from multiple accounts to directly influence the Docker product roadmap.
- Conduct platform health assessments and maturity reviews, delivering best practices across Dockerfiles, images, CI/CD, registry strategy, and secure software supply chain governance.
- Guide customers on AI-assisted development workflows and operational governance, connecting Docker's AI capabilities to their broader platform strategy.
- Architect and execute complex adoption plans that address critical technical and business challenges.
- Lead and facilitate Strategic Business Reviews, presenting a comprehensive view of the customer's technical journey and demonstrating the strategic value and ROI of their partnership with Docker to senior leadership.
Minimum Requirements
- 4+ years of experience in a customer-facing technical role (e.g., Senior TAM, Principal Solutions Architect, Solution Engineer or DevOps Consultant), with a demonstrated track record of managing and expanding high-value enterprise accounts.
- Deep, hands-on expertise in containerization, CI/CD, infrastructure-as-code, and the broader cloud-native ecosystem.
- Proven ability to lead and orchestrate technical strategy for multiple, complex accounts, proactively identifying and resolving systemic issues before they become critical.
- Exceptional executive presence and communication skills, with a track record of building trusted relationships with C-level and VP-level stakeholders.
- Bonus: Experience building or contributing to a formal TAM program.
Working Conditions
Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.
#LI-REMOTE
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- Freedom & flexibility; fit your work around your life
- Designated quarterly Whaleness Days plus end of year Whaleness break
- Home office setup; we want you comfortable while you work
- 16 weeks of paid Parental leave (after 6 months of employment)
- Technology stipend equivalent to $100 USD net/month
- PTO plan that encourages you to take time to do the things you enjoy
- Training stipend for conferences, courses and classes
- Equity; we are a growing start-up and want all employees to have a share in the success of the company
- Docker Swag
- Medical benefits, retirement and holidays vary by country
- Remote-first culture, with offices in Seattle and Paris
Eligibility Criteria
The role is likely open to international applicants, though explicit eligibility for candidates from Africa is unclear.
⚠️ Disclaimer: PathwayAI Africa does not guarantee employment, scholarships, visas, or admission. Always verify all opportunities through official sources before submitting personal information.
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