Customer Retention Specialist
Role Summary
Join Street Group as a Customer Retention Specialist in Manchester, earning up to £36k base salary plus OTE with hybrid working options.
About the Organisation
🏠 Hybrid-working - you can work from home 2 days per week
🏖️ Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)
💪 Joining a culture that supports your development and encourages growth
📚 £500 yearly L&D budget for your career development
🎂 Your birthday on us - we pay, you stay away
🙋 ‘Give something back’ - 2 paid days volunteering on us
👶 Enhanced maternity, paternity & adoption pay
🧠 Mental health & well-being support via Health Assured
🧘 Regular well-being initiatives
🚂 Public transport season ticket loans
🌷 Paid menopause leave
🌞 Holiday buying scheme
🚀 Joining a new team in an exciting business with huge ambition
👥 Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day
👩🏿💻 A chance to work on cutting-edge technology
🐶 Comfortable, relaxed office space - office dogs welcome!
🍻 Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
🎊 Company and team off-sites, events and happy hours
🚴 Cycle to work scheme
🚗 Electric car salary sacrifice scheme
🌍 Feel good about sustainability - we're a climate-positive company!
- You have a background in Customer Success or Retentions, with real experience retaining customers and handling objections
- You're a motivated self-starter who works well independently and is excited by the opportunity to help scale a business during a high-growth phase
- You're highly organised with exceptional attention to detail
- You are passionate about providing an exceptional customer experience and building lasting relationships
- You have excellent written and verbal communication skills (fluency in written and spoken English)
- You're tech-savvy and genuinely open to picking up new tools and systems quickly, from our CRM to AI-assisted workflows - we care more about your curiosity and adaptability than which specific tools you've used before
Working Conditions
£30,000 - £36,000 dependent on experience (OTE up to £42,000). However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know.
We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.
Application Information
As a fast-moving and rapidly evolving tech company, we embrace the advantages of AI and encourage its use throughout our application process. However, our goal is to get to know and hire the authentic you - your skills, experience, and values. We don’t want to hire an AI-generated version of you. We consider AI to be a valuable tool, not something that should overshadow you as an individual.
Requirements
Eligibility Criteria
Position open for applicants; however, eligibility regarding visa sponsorship is not clearly stated.
⚠️ Disclaimer: PathwayAI Africa does not guarantee employment, scholarships, visas, or admission. Always verify all opportunities through official sources before submitting personal information.
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